News: ChatJot Announces Real-Time Multiuser Chat API

Update: ChatJot today announced a new real-time multiuser chat API designed to support collaborative agent workflows and synchronized customer-facing widgets. The feature begins rolling out to beta customers this month.

What the API offers

The Multiuser Chat API enables multiple agents and systems to join a single conversation with synchronized state. Key features include:

• Real-time presence and typing indicators for agents
• Shared conversation context and role-based permissions
• Plugin hooks for external systems (CRMs, knowledge bases) to push and read context
• WebSocket and REST fallbacks to ensure low-latency delivery

Why it matters

Support teams often need collaboration during complex escalations. Previously, passing context between agents caused friction and time loss. ChatJot's approach reduces repetition by providing a shared context window and the ability to place a co-pilot into an active conversation without losing the user history.

"Customers expect seamless transitions between automated assistants and human support; real-time multiuser context makes that possible." — Product Lead, ChatJot

Security and compliance

ChatJot says the API includes strict access controls and audit logs. Beta customers are testing role-based redaction, where certain sensitive fields can be hidden from non-authorized agents. The company also emphasizes data residency options for enterprise customers to comply with regional requirements.

Availability and pricing

The Multiuser Chat API is available in beta to customers on business and enterprise tiers. ChatJot plans a general release in Q2 with tiered pricing for concurrent session seats and premium audit features.

Early reactions

Several early beta testers report faster handoffs and improved collaboration during escalations. A mid-market SaaS company that trialed the API reduced their average time-to-resolution for complex tickets by 23% in initial tests.

The roadmap

Future updates include deeper plugin frameworks for knowledge connectors, agent assist suggestions powered by RAG, and programmable automations triggered by conversation events.

This announcement positions ChatJot to better serve growing support teams that need low-latency collaboration while maintaining strong security and compliance controls. We'll be tracking the public rollout and reporting on lessons from enterprise deployments.

Author: Product News Desk

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